又一波笋工上新！金融服务专员、经理、高级金融服务主任……最高月薪2万元+丰厚福利待遇！广东金融高新区名企优岗“职”等你来，速投简历拿心动offer！

招聘企业一览

汇丰环球客户服务（广东）有限公司

金融服务专员（汇丰报失卡及授权中心）、高级金融服务主任（欺诈识别及风险管理组）、高级金融服务主任（欺诈争议缓解及调查组）、经理（反欺诈及风险管理组）

毕马威交付中心

CDD Team Leader, MSS；Assistant Specialist, ITS, PPA

汇丰环球客户服务（广东）有限公司

汇丰环球客户服务（广东）有限公司成立于1996年，是汇丰集团在全球成立的首家环球营运中心，总体规模名列汇丰在全球7个国家的所有营运中心的第二位。目前在广州和佛山拥有三个环球营运中心，分别是广州市天河区太古汇二座写字楼、广州市越秀区东风西路广州汇丰大厦、佛山市南海区灯湖东路汇丰银行大厦，共同为汇丰集团世界各地的分支机构如中国大陆、中国香港、中国澳门、英国、美国、加拿大、日本、新加坡等国家和地区提供营运支援服务。

金融服务专员（汇丰报失卡及授权中心）

薪酬福利：5000-7000元/月

工作描述：

汇丰报失卡及授权中心主要负责（包括个人零售和商业理财客户） 

1、人手授权：授权交易确认跟进，可疑交易确认，取消授权，获取授权，紧急卡片和现金服务；

2、卡片的报失及补发，卡片的暂停和解冻：分行热线、卓越理财热线、运筹理财热线、个人理财热线；

3、负责接听客户来电，运用所需的产品知识(如报失补发卡、授权)，解答客户的查询并提供相应的服务建议；

4、灵活处理各类型的投诉个案，耐心聆听人客的经历和声音并竭诚为达到其合理的需求提供协助，并为日后银行服务的不断完善收集建议和意见；

5、能准确理解并完成客户的指示，严格按照管理规定和程序办事，在一定时间内达到准确和高效的目标。

职位要求：

1、良好的沟通能力和技巧； 

2、良好的客户服务意识并愿意从事客户服务工作； 

3、粤语流利，思路清晰，语言表达能力强，擅于沟通； 

4、熟练操作办公软件，具备良好的英语沟通及读写能力； 

5、接受轮班安排，固定夜班（13:00-01:00）及固定通宵班（00:00-08:00）优先考虑。

高级金融服务主任（欺诈识别及风险管理组）

薪酬福利：8000-9000元/月

工作描述：

1、了解和掌握市场上最新/活跃的欺诈活动，通过您的宝贵工作为客户减少/避免欺诈损失；

2、对与客人的可疑交易案件进行系统监控和电话核实，以防止任何可能的欺诈活动，如被盗或丢失的卡需要为客人补发；

3、如发现欺诈交易，应移送相关部门按照程序和程序对涉嫌欺诈案件进行调查，最大限度降低暴露和损失风险；

4、处理欺诈报告的呼入和呼出电话，并采取适当措施协助银行降低欺诈风险。

职位要求：

1、粤语纯正和英语流利；

2、有反欺诈或银行运营方面的工作经验和知识；

3、优秀的人际交往能力，拥有与客户及外部各方沟通的能力；

4、高效的口头和书面沟通技巧，具有批判性思维；

5、可接受7*24小时轮班。

高级金融服务主任（欺诈争议缓解及调查组）

薪酬福利：8000-9000元/月

工作描述：

1、负责管理和降低日常运营中的运营风险。根据操作风险政策采取相应行动，对于不确定的行动及时上报；

2、撰写反欺诈调查报告并处理与欺诈风险相关的电话沟通；利用谈判技巧平息客户情绪并解决具有挑战性的询问，同时遵循指导方针，让客户满意；

3、负责监督并确保风险管理是按照集团标准手册、风险 FIM、相关指南和标准进行。

职位要求：

1、粤语纯正和英语流利；

2、具有撰写商务信函和报告的能力；

3、较强的决策和分析能力；

4、理解和解释数字数据的能力；

5、接受9:00至22:00轮班。

经理（反欺诈及风险管理组）

薪酬福利：15000-20000元/月

工作描述：

1、The jobholder is required to have a strong understanding of Fraud Operations policies and procedures, product knowledge, Fraud prevention system knowledge, and the Fraud Ops skills development process.

2、Fraud Operation Manager is expected to execute role responsibilities across fraud detection and fraud mitigation standard operational functions within the Fraud Operation.

3、The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

4、Responsible for overseeing the overall performance of their team's day-to-day work while ensuring compliance with operational policies, procedures and practices.

5、Fully understand workflow and assign tasks to teams to ensure efficient completion.

6、Process escalations, resolve inquiries, complaints and support teams to effectively handle customer inquiries/issues.

7、Proper follow-up of all pending cases to ensure compliance with various legal/regulatory requirements and to ensure that procedures are enforced at all times.

8、Balance customer service and operational fraud losses while accomplishing team work objectives.

9、Analyze team data to provide rational solutions and implement improvements;

10、Responsible for performing performance management, ensuring that training, coaching, career development, quality assurance and incentives go hand in hand.

11、Motivate and lead the team to enhance the skills and knowledge required to increase engagement and ability to positively impact our clients/business.

12、Assist line managers to complete department management tasks, including timely implementation/response to assigned tasks and ensuring effective communication.

13、The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.

职位要求：

1、Strong leadership capabilities.

2、Ability to learn quickly and transfer knowledge appropriately

3、Strong organization and planning skills along with the ability to handle capacity and MI reporting.

4、Strong stakeholder management with ability to build rapport with, and relate to a wide range of people.

5、Decision making based on experience, judgment.

6、Rigorous thinking and analysis ability, ability to measure numbers through sensitive holes, strong curiosity.

7、Ability to organize work independently and as part of a team.

8、Coaching and Motivate teams working in a challenging operational environment.

9、Drive, teamwork and positive cooperation towards the achievement of team/department goals.

10、Proactive and able to demonstrate initiative and an appetite for continuous improvement.

11、Fluent reading, written and oral Cantonese/Mandarin/English.

福利待遇

- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；

- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；

- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；

- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；

- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；

- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

毕马威交付中心

毕马威交付中心(KDC)于2013年在广东金融高新区正式成立。作为毕马威首家全国中央卓越交付中心，KDC致力于为毕马威中国的审计、税务、咨询与业务支持团队提供优质的服务并逐步向业务交付标准化智能化转型。

CDD Team Leader, MSS

薪酬福利：7000-13000元/月

Responsibilities：

1、Effective leadership of the team including line management responsibility for 15 direct reports

2、Ensure the team is well motivated and that team members are developed to their potential in line with current and predicted operational needs

3、Identify ongoing training needs and arrange coaching as required to ensure all staff achieve competency within reasonable timeframe and maintain competency level

4、Performance manage and develop colleagues, maximising talent and contribution of individuals in delivering value

5、Effective supervision of the processes handled by the team, including hand-offs to other internal and client teams, ensuring a high level of service to all customers / clients

6、Maintain policy, process and procedures documentation for processes handled by the team, in liaison with Training and Competence Manager

7、Achievement of targets which impact client Service Level Agreements (SLAs)

8、Identify and communicate MI requirements in support of team management and utilise MI reports to drive staff performance

9、Where relevant, build cross site relationships with counterparts to ensure operational consistency across sites and share best practice

10、Consistently apply communication standards as set out in the Communications framework

11、Reporting of issues of concern to Operations leadership, seeking root causes and / or solutions to problems and challenges

12、Actively protecting the client’s interest at all times in complying with statutory regulations and legislation

13、Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains

14、Demonstrate due care and diligence in exercising operational level mandates within authority outlined in the Delegated Authorities Manual

15、Ensure potential resource challenges are flagged in a timely manner to Operations Management to facilitate recruitment backfills

16、Provide support and cover for TL levels within function and across functions as required (arranging cover and comprehensive handover for own planned absences)

Basic Requirement：

1、Min 3 years in an operational environment, where at least 1 yr has been spent at a TL level managing a small / medium team (＞10). Preferred background in Financial services industry, with exposure to remediation although not essential

2、Communication and relationship management skills

3、Fluent writing and verbal communications in English, Mandarin and Cantonese is needed

4、Good organisation skills

5、Problem solving skills and the ability to use information to generate creative solutions to benefit the business

6、Awareness of the Hong Kong Monetary Authority (HKMA), Anti-Money Laundering (AML), Data Protection Laws and other relevant legislation, procedures and processes

7、Competent level on Microsoft Office tools i.e. Excel, Word, PowerPoint

Assistant Specialist, ITS, PPA

薪酬福利：6000-8000元/月

工作职责：

1、遵循公司政策和程序完成采购任务；

2、通过核实规格、价格和审批结果来准备采购订单；

3、就报价/文件问题与请求人/供应商/法律团队联系；

4、协助经理审查合同和准备文件；

5、按照要求向供应商下订单；

6、跟进采购订单的签名和公司盖章；

7、将印章订单上传到系统；

8、跟踪采购订单的交付情况并在系统中更新；

9、监控订单进度，并通过整理和归档文件、维护登记簿来保持信息的可访问性；

10、协助付款团队解决与订单相关的付款问题。

任职要求：

1、本科及以上供应链或采购领域或相关专业学位；

2、至少3年采购相关工作经验；

3、灵活、有活力、思维敏捷、注重细节；

4、良好的沟通、协调和人际交往能力；

5、有上进心、责任心、良好的团队合作精神；

6、具有与各部门合作完成工作的经验；

7、熟练掌握MS office、Outlook和Excel（如透视表、VLOOKUP）；

8、有跨国公司工作经验者优先；

9、良好的英语书写和阅读能力。

更多优质岗位“职”等你来！记得持续关注广东金融高新区最新消息哦！

来源：汇丰环球人才招聘、毕马威服务中心招聘

编辑：佛山新闻网